To streamline Support requests, we use an issue-tracking system. All requests are automatically assigned a ticket number used to track the request’s history and responses.
To help us help you:
- Please open a separate ticket for each issue, with a brief description of the issue in the subject line.
- Do not change the subject line in your replies to our staff.
In your email, please place a short description of your request into the subject line and detailed explanation of the problem or question into the email body. Please disable the image signature and send emails only in plain text to our support system.